Cancellation and Refund Policies

Cancellation and Refund Policies

Revised August 2016

General Registration Policies

  • Minimum Registrants – All Training Institute courses will be held only if minimum enrollment targets are met.
    • Mental Health Association of San Francisco (MHASF) will do its best to hold all advertised courses, however, no warranty or guarantee of any kind is made regarding holding any scheduled training course.
  • Maximum Registrants – All registrations are taken based on a first registered, first served basis and then based on pre-payment of registration fees. Any course that reaches the maximum enrollment limit will be handled as follows:
    • When a course reaches its maximum capacity, registrations that are pre-paid will be guaranteed a course seat.
    • Registrants that are registered but have not made payment will be given an opportunity to provide payment via credit card or ACH.
    • All registrations that are not paid in advance are subject to cancellation.
  • Liability – MHASF assumes no liability for cancellation of courses for any reason whatsoever.
    • Any ancillary costs related to the registrant taking a course (including but not limited to: airfare, any travel costs, hotel, per-diem, mileage, lost employee wages or salary) are the responsibility of the registrant and/or their employer.
    • If a course is cancelled, MHASF’s liability is limited to the amount of the registration fee only. It is suggested that, prior to making any travel reservations, registrants contact MHASF to confirm a course has sufficient enrollment at
  • Notification of Cancellation – MHASF will notify all registrants by email of any cancellations no later than 10 days before the scheduled course date.
  • Registrant Options if Course is Cancelled – If MHASF cancels a course, registrants may choose to receive a full refund or to transfer the registration fee to another offering of the same course.
    • To request a refund, registrants must submit a Training Institute Refund Request form. For more information about refund processes, please refer to the Refund Processes section of this document.
    • To transfer registration fee to another offering of the same course at no additional cost to the registrant, the registrant must notify MHASF in writing within 3 days of course cancellation.
      • If fees are adjusted after a course is cancelled, the registrant may attend one offering of the same course at the previously offered rate. This offer does not extend to any other registrants or any other courses offered by MHASF or the Training Institute.
      • If the above option is chosen, the registrant must still register online for the new training date, but will not be billed.
      • Registrant does not have to enroll in the next scheduled course, but registration in new course must occur within same fiscal year (July 1 to June 30).
  • Disruptive Behavior – MHASF reserves the right to dismiss any registrant from a course for disruptive or inappropriate behavior.
    • We understand that in many situations, registrants may need to be in contact with their offices on an occasional basis. MHASF asks that all registrants be courteous to the other registrants and the instructor and make these calls only during a break or at lunch.
    • During the course all registrants are asked to mute or turn off pagers/cell phones.
    • Registrants who are disruptive or exhibit inappropriate behavior will be asked to the leave the course and no refund or credit will be issued.

Registrant Cancellations or Substitutions

  • Cancellations will be granted full, partial, or no refunds dependent upon the date of cancellation.
    • Cancellation requests made within 24 hours of the initial registration will be fully refunded.
    • Cancellation requests made after 24 hours of registration and more than 10 days before a course begins will be fully refunded less an administrative fee equal to 5% of the course fees.
    • Cancellation requests made with 10 days or fewer and more than 24 hours before a course is scheduled will be billed an administrative fee equal to 10% of the course cost.
    • Cancellations or requests to reschedule made within 24 hours or fewer of the course start date will not receive any refund. This includes “no-shows” to a course.
  • Registrants may designate a different attendee to take their place during a course. However, notice of any attendee changes must be received by the Training Institute in writing (email is accepted) no fewer than 24 hours before the start of a course, or the original registrant will be billed an administrative fee equal to 10% of the course fee.

Continuing Education Credits

  • Continuing Education credits will be fully refunded regardless of date of cancellation, unless cancellation occurs fewer than 24 hours before the start of the course, then no refund will be issued.
  • Once CE credits have been paid for, it is entirely the responsibility of the registrant to meet all requirements to receive CE credits. This includes but is not limited to signing in and out of the course as instructed by course presenter, and following up with any additional organizations or agencies as instructed by course presenter.
  • MHASF will not offer any CE refunds to registrants who attend a course and do not meet requirements to receive CE credits.
  • For additional information about Continuing Education Credits, please review our Continuing Education FAQ page.


  • All refunds must be requested by submitting a Training Institute Refund Request form, (Adobe Reader required).
  • Refunds to credit cards will be completed within 3 business days of request, unless the refund is requested more than 90 days after initial payment. In that case credit card refunds may take up to 14 days to process as we must contact our credit card processing vendor.
    • Credit card refunds must be returned to the same card that made the original purchase, no exceptions.
  • Refunds by check will be mailed within 15 business days of receipt of the Training Institute Refund Request form.

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