Hours of Operation
The Peer-Run Warm Line, a non-emergency resource for anyone seeking support, serves our community 7 days-a-week. The Warm Line provides assistance via phone and web chat to people who need to reach out when having a hard time. We offer emotional support and information about mental health resources.
Our Warm line is different from many others, staffed entirely by a diverse team of peers in recovery, all with lived experience of mental health challenges. Our manager, peer specialists, and counselors complete over 40 hours of training in active listening, supportive crisis response and suicide prevention.
>> Over 83% of all calls are from repeat callers, clearly demonstrating the depth of the personal connections that the Warm Line provides.
>> Since its launch in August 2014, the Warm Line has taken almost 40,000 calls, averaging nearly 2,400 calls per month over the past year, and as many as 130 calls in a single day.