Housing Package

Housing – Addressing the Challenges in this Unique Environment

If one asked a landlord, one might be told that no one wants to own rental property. When the environment is public or subsidized housing, the challenges are amplified. Critical factors in being successful in this work are the ability to deal with the unique stressors that can occur daily and having the skills to work effectively with residents that bring their own set of problems into most any interaction with staff.


Courses in this package are:


Supportive Crisis Response

Clearning Clutter: Changing Lives

Self-care and Community Care

Participants will explore self-care strategies for preventing compassion fatigue and burnout when dealing with challenging client.They will learn about the difference between avoidable, unavoidable and joyful stress related to their professional work. They will explore specific aspects of compassion satisfaction, compassion burnout, vicarious trauma and ways to assess and address them. By the end of the training, participants will have identified actionable steps to incorporate self-care into their daily routine to better sustain themselves in their work.

Supportive Crisis Response

Learn effective supportive responses to the mental health crises of clients, staff or visitors to your organization. These are modes of response, which hold the potential to assuage people’s anger, fears, grief etc. without the need to involve law enforcement and incarceration. Participants are taught compassionate and humane methods of reducing the crisis reactions of people who may or may not have mental health challenges. There are any one of a number of circumstances which can trigger reactions that can link with past traumatic experiences causing people to act in ways that are frustrating and, at times, frightening to those in their proximity. The training includes didactic and interactive learning, with demonstrations, discussion, role-play and a focus on common situations and specific examples tendered by attendees in advance.

Clearing Clutter Changing Lives

Hoarding is a serious problem for housing agencies. Part of the challenge is a lack of knowledge about the diagnosis and the challenge of trying to understand why residents can’t just throw out the stuff. Compounding the problem is the total ineffectiveness of clean outs. San Francisco has learned that a clean out is very much like putting a band aide on a severed limb. It just doesn’t work.

This one-day course begins with an overview of the diagnosis and the need to differentiate between hoarding disorder and the impact of other problems like dementia. The course then covers the specific thought processes that cause one to collect and hold on to stuff. The problem is not about acquiring, even though that can be involved; the real problem is the inability to discard.

Participants are then taught specific Cognitive Behavioral Therapy techniques that can be taught to residents giving them the skills to de-clutter their lives.

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